Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions 

When you purchase a subscription you'll receive repeat deliveries based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Our subscriptions require a minimum of three monthly payments (one 3-month cycle) before cancellation is allowed.
You will not be able to cancel during the first 3 charges.

Some subscriptions may auto-renew at the end of their duration. If you don't want the subscription to renew after the minimum term, you may cancel after the third payment has been completed.

To request changes to your subscription after the minimum period, use the link in your order confirmation email to manage your subscription.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.